Follow us on our social media platform
Formed in 2010, One Two One Advisor Sdn Bhd is a visionary technology solution and consulting services.
Company founded by a team of innovative professionals with a track record of success in serving clients across the financial, insurance, and Takaful sectors in the Asia-Pacific region for the past 20 years. The company is, and has successfully grown the business significantly. It has implemented 12 solutions, including Predictive Analytics Modelling, Chat Bots & Robo Advisors, Web Portals for a number of customers, Referral Management for banks, Sales Activity Management Solutions, Online Stores for selling Insurance & Takaful, Mobile solutions for Windows, IOS & Android, Customer Service Portals, Agency Management Solutions to compute commission and pay agents, Online Communities, Claims Management Solutions, and Product Configurators to setup new products.
Kevin Steer is the founder and CEO of 121Advisor. Kevin started the business in 2010 to cater to both the FinTech and InsurTech sectors. Over the past 11 years, the company has implemented many disruptive online solutions, including Referral Management with Marketing Automation (for Banks), Mobile Point of Sales, Online Direct Selling, Online Claims, Agency Distribution, Online Customer Service Portals, and Corporate Websites.
Kevin says, “We started off in 2010 and continued to build solutions.” ‘InsurTech’ was not available then, so we persevered to sell our solutions, and slowly created customers. We grew to 18 customers.”
Kevin is a “techie” and advises the team on InsurTech and FinTech. He also develops the database designs and shares them with the team. Based on this, he gets feedback from the team and adds extra fields to the tables.
One Two One Advisor came up with the logo “WE DON’T FOLLOW TRENDS, WE PIONEER THEM.” It started building its solutions from scratch and implementing them, and as a result, it grew the business and acquired more customers. Kevin states, “Our lessons were to make our products and services regulatory compliant for the cloud services.”
121Advisor built its culture to ensure the integrity of the business. It also implemented regulatory-compliant solutions for the different customers. For innovation, it developed a number of products and services for different companies.
In September 2020, 121Advisor launched a knowledge portal (www.u12know.com), advising people about their lifestyles (single, married, young family, grown family, retired), including their financial goals, as well as health and wellness. As per Kevin, the company will shortly be rolling out a ‘Total Health Score’ to assess if a person is healthy, unhealthy, or in critical condition. Millennials often get into debt and max out their credit cards; we want to advise them on financial planning and health.
We motivate our employees by showing them new solutions to implement, and advising them on the solutions to build, giving them advice on new products.
To provide a holistic customer experience, Kevin has encompassed multiple different facets of InsurTech and FinTech services, namely:
Building Predictive Analytics Models (PAM) for Banking, Insurance, and Takaful. These solutions focus on predictive marketing and sales, customer service, new business underwriting, personalization, and claims management.
Multi-lingual Robo Advisor and a chatbot that utilises hybrid trees and natural language processing (NLP) to engage with customers to offer a more personalized customer experience and generate more referrals.
Multi-lingual mobile responsive websites and portal solutions to enable clients to experience a unified, personalised digital experience where content, sales, marketing, and work management are consolidated instead of siloed.
It is used by banks to effectively and efficiently auto-assign leads, track, and manage lead referrals and conversions based on user-defined workflows.
It allows agents to effectively plan and manage sales activity to ensure all leads and prospects are addressed. Managers can monitor in real time and provide assistance as needed.
This community portal solution allows organisations to engage with members of their community to nurture trust and create advocates, thereby improving customer retention. recently launched the u12know knowledge portal.
It enables insurers and takaful operators to offer direct product purchases online. Integrate with Multi-lingual Chatbot for Financial Insurance & Takaful (FITbot) robo-advisor services as well as referrals via Referral Management & Marketing Automation (ReMMA).
A cross platform mobile point of sales solution allowing agents to identify client financial needs via Customer Fact Find, recommend products, make presentations, generate quotes and e-submit applications, in a regulatory compliant process.
This is an on-demand access point enabling customers to view their insurance or Takaful accounts anywhere and anytime. It enables policyholders to view their policies and certificate details via a simple internet connection. The portal provides a safe avenue for customers to update their personal information, pay premiums, switch funds, print documents, update beneficiary details, etc., which traditionally would take weeks to be executed due to siloed lines of business.
Reduce the time to market for insurance and takaful products. Built to rapidly setup product rates, illustrations, and validation engines, as well as an automated testing module, allows quick product deployment.
For general agencies, IFAs, brokers, and Agency Leader Corporations (ALCs) to simplify operations by consolidating their diverse requirements. Its built-in performance management and compensation computation help clients improve sales with reduced administration costs.
In addition to the above services, Kevin plans to also holistically serve the lifestyle needs of customers by covering different areas of it. He is striving to achieve this through the introduction of a new platform.
121Advisor built a number of products and services that were fully regulatory compliant, and it grew its brand for a number of companies.
The company started selling its products to different companies, including Manulife, AIG, AIA, MCIS (part of Sanlam Group), Etiqa, Sunlife Malaysia, AmMetlife, AmMetlife Takaful, Zurich Takaful, FWD Takaful, Bank Simpanan National, and MBSB Bank.
InsurTech is 121Advisor’s mainstay for the industry; plus, the company has also implemented FinTech solutions for Referral Management. FinTech & InsurTech are increasing competition with new start-ups continually entering the market. However, 121Advisor has implemented a regulatory complaint service for the industry.
121Advisor has influenced the industry by using AI Predictive Analytics, as well as ChatBots and Robo Advisors, plus the company has implemented Mobile Point of Sales solutions for agents, as well as Customer Portals, where they can submit service requests and update customers.
Kevin says, “With our knowledge portal (u12know), we want to expand into other countries (Indonesia, Philippines, Vietnam, Myanmar). Then in future, expand to Europe and the US, providing multi-lingual translations.”
July 12 2021, 10:00 AM
April 09 2021, 00:00 AM
February 10 2021, 00:00 AM
January 07 2019, 00:00 AM
July 09 2021, 10:00 AM
November 22 2019, 10:00 AM
July 19 2019, 00:00 AM
July 18 2019, 10:00 AM
June 04 2019, 10:00 AM
June 26 2019, 10:00 AM
June 01 2019, 10:00 AM
August 25 2021, 10:00 AM
September 03 2021, 17:00 PM
September 05 2021, 17:00 PM
September 08 2021, 11:57 AM
September 09 2021, 11:45 AM
September 22 2021, 15:25 PM
September 30 2021, 14:50 PM
October 04 2021, 14:28 PM
October 11 2021, 12:52 PM
October 20 2021, 10:00 AM
October 28 2021, 14:40 PM
November 02 2021, 10:00 AM
November 19 2021, 10:00 AM
December 01 2021, 10:00 AM
December 03 2021, 10:00 AM
December 21 2021, 10:00 AM
December 22 2021, 10:00 AM
December 23 2021, 10:00 AM
December 27 2021, 10:00 AM
December 28 2021, 10:00 AM
January 04 2022, 10:00 AM
January 28 2022, 10:00 AM
February 07 2022, 10:00 AM
April 21 2022, 14:12 PM